Plans

From service to payment and senior discount plans, White Mountain Oil and Propane is here to serve and service your oil and propane needs.

Always There for You… is more than a tag line for us, it’s how we have viewed the commitment to our customers for over 80 years. We invite new customers to download our customer application to begin the process of establishing a new account (new customers will receive a free Gas Check of their propane system when their account is established). Information about our latest payment plans and other services can be found below. Please contact us for more information or to get started on a plan.

Payment & Pricing Plans Service Plans Budget Plan FAQs Price Cap FAQs Billing Forms Fuel Assistance

Payment & Pricing Plans

White Mountain Oil & Propane offers several convenient payment and pricing plans options to serve your home heating needs. Payment and pricing plans can be combined.

Payment Plans

E-Pay: If you provide White Mountain Oil & Propane with a debit/credit card authorization, you can take instant advantage of our 10-cent per gallon discount (not applicable to budget and fixed price plans).
Open Credit: With approved credit, White Mountain Oil & Propane delivers fuel and sends an invoice from which you have 30 days to pay. If you pay within 10-days, (and you do not have an outstanding balance) you may take advantage of our 10-cent per gallon discount.
Easy Payment Budget Plan: The Easy Payment Budget Plan provides for level monthly payments on your energy cost based on our best estimates for the coming year. As a Budget customer you also receive interest dividends on payments ahead of purchases, freedom from finance charges, and a senior citizen’s discount (when applicable).

Pricing Plans

Price Cap Insurance Program: Customers may purchase a “price cap” protection option by joining this plan. This program will provide peace of mind throughout the winter by offering a price ceiling while, at the same time, allowing you to benefit from lower prices when they occur. There is an annual fee for this program, and capped pricing is in effect from October 1st to April 30th. Traditionally, this program is not offered after September 30th of each year.
Fixed Price Program: Purchases for a specific amount of propane, fuel oil or kerosene annually to be delivered at the agreed-upon price. Your fixed-price program renews annually. There are no additional interest dividends or discounts on a fixed-price program. Traditionally, this program is not offered to new customers after September 1st of each year.
Pre-Buy Program: The Pre-buy program means you pay in full at the time you sign your contract for a specific number of gallons. Those gallons will be available from the date you sign the annual contract until April 30th of each year. Once you have used your pre-buy gallons, the price per gallon reverts to “current price.” Any undelivered gallons can be credited to your account or refunded after April 30th annually. There are no additional discounts on the pre-buy program and traditionally this program is not offered to new customers after August 1st of each year.

Service Plans

Well-maintained heating equipment operates more efficiently and with fewer problems.

White Mountain Oil & Propane provides customary heating, venting and cooling repair service to all our regular fuel customers. In addition, we offer every heating customer the opportunity to join our annual Heating System Insurance Policy which provides an annual cleaning and efficiency tune-up of your heating system, plus coverage on most parts and labor for the year.

Our experience has proven that well-maintained heating equipment operates more efficiently and with fewer problems.

Please contact our Service Department at 1-800-600-4728 ext #307 for more information and pricing on the Heating System Insurance Policies or click on the below links. An inspection of your heating system may be required prior to signing up for the insurance policy.

"Hi Curt, Thanks so much for your reply and for the explanation about the bill. We are really happy to hear that all the other charges were covered under our service contract – thank you! Thanks again." Lori and Brian, North Conway

Budget Plan FAQs

Frequently Asked Questions about the Budget Plan:

Is the budget price per gallon the actual price I will pay for all fuel deliveries?

No. The price per gallon that your monthly budget payment is computed on is a planning estimate only. When a delivery is actually made to your home or business, your account will be charged the actual market price that day.

What happens at the end of May if I have extra money in my account, do I lose it?

No! Any remaining credit balances can either be applied to your new (next) budget or it can be refunded to you directly upon request.

What happens at the end of May if I owe money?

We ask that all remaining balances as of May 31st be paid in full by the end of June of each year.

What happens if I miss a budget payment?

It's extremely important that all budget accounts be kept current. The high cost of fuel has forced this to become a necessity for both the consumer and White Mountain Oil & Propane, Inc. Any budget account that falls two (2) or more payments in arrears will be placed on "Budget Hold" and no further deliveries will be made until the account is made current.

Is my service contract and other labor, parts, etc. covered in my budget payment?

No, only fuel and Price Cap insurance can be budgeted.

Can I pay for my budget payments electronically?

Yes, our E-pay program makes paying your monthly budget payment easy. We can automatically charge your budget payment to a debit or credit card (MasterCard, Visa or Discover only) on the 10th of every month or you can always pay at your leisure online at www.whitemountainoil.com

What happens if I sell my home or move away in the middle of the budget year?

Any credit balances at the time the account is closed can be refunded to the customer directly upon their request. Any outstanding balances due must be paid in full.

If I decide to "opt-out" of the Price Cap Insurance, will my budget change?

We would be happy to reduce your budgeted price per gallon by the amount of the Price Cap insurance upon request.

Price Cap FAQs

Frequently Asked Questions about the Price Cap Insurance Program.

As markets drop, so does your price
Predictable prices all winter long
Enrollment ends September 30th

What is Price Cap Insurance and why do I need it?

This program provides peace of mind all year long by offering a price ceiling, while at the same time, allowing you to benefit from lower prices when they occur. A "capped" price, or ceiling price, is a maximum price per gallon you will pay regardless of market fluctuations. If your account has a price cap set, you pay the established price if it's lower than the cap price. When prices rise, you will pay up to the cap price but no higher. Without Price Cap Insurance protection (and assuming you have not chosen to participate in a fixed price program), there is no limit to the potential price increases one might see.

Why do I have to pay for Price Cap Insurance?

To provide this service, White Mountain Oil & Propane must pay for price protection insurance when purchasing fuel in the futures market. In recent years the cost of this insurance has increased dramatically, making it necessary to charge for price protection guarantees. However, we do allow our customers to include the cost of this insurance in their budget and spread that cost out over 11 months.

How does White Mountain Oil & Propane handle the sale of Price Cap Insurance?

Customers who had Price Cap insurance last year are automatically renewed and charged for the insurance. Customers are charged based on the average annual gallons used over the prior 2 years. If a customer chooses to "opt out" of the insurance, we ask that they do so within 30 days of receiving their Price Cap Insurance Program contract.

Is White Mountain Oil & Propane the only company charging for Price Cap Insurance?

No, most other fuel companies charge similar fees if they offer a price cap insurance program.

How much does Price Cap Insurance cost?

The cost of Price Cap Insurance will be $0.25/gallon for the 2024-2025 heating season.

How long is the Price Cap Insurance coverage valid?

The 2024-2025 program will be effective from 10-01-2024 through 4-30-2025. Only gallons delivered during this period will be covered by the Price Cap Insurance Program.

Can I spread out the payments for my price cap insurance?

Budget Customers-Yes, the fee will be charged against your budget.
Non-Budget Customers-Payable in full before a cap price will be implemented.

How late into the budget year can one purchase price cap insurance?

Typically, the Price Cap Insurance Program enrollment closes September 30th of each year.

Billing Forms

Are you interested in setting up a fuel account with White Mountain Oil & Propane?

Please fill out a Customer Application

Have you heard about our E-Ticket (electronic delivery ticket) Service? This free service is provided to our customers who prefer to receive delivery notifications and delivery detail information via email.

We also have a senior citizen discount form for those who are eligible.

Our statements can be a bit confusing to figure out, especially if you are carrying a "budget balance" as well as a "non-budget balance". If you are confused, please contact us at 1-800-600-4728 or [email protected]

Our Billing Office stands ready to assist you with any billing, payment or other account questions you may have. Representatives are available Monday - Friday from 7:30am until 4:00pm and can be reached by telephone or email as your prefer.

Fuel Assistance

Here to help in times of need, New Hampshire Fuel Assistance Program

If you are behind on your utility bills or facing financial challenges due to COVID-19 and need help, you can apply for assistance at www.capnh.org. See also this flyer.

If you need help finding food, paying housing bills, or other essential services, dial 211 from any NH phone, to speak to someone who can help.

If you or someone you know is having trouble paying for heat during the winter season, the Office of Energy and Planning Fuel Assistance Program (FAP) may be able to provide some relief. Download a fuel assistance application and income guidelines here.

The Office of Energy and Planning (OEP) is responsible for the statewide administration of the Low Income Home Energy Assistance Block Grant (LIHEAP), referred to as the Fuel Assistance Program. LIHEAP is federally funded through the US Department of Health and Human Services. OEP in turn contracts with six local Community Action Agencies (also known as CAAs) to provide service to eligible households.

As funds become available, the Fuel Assistance Program provides benefits to qualified New Hampshire households to assist with heating costs. Renters and homeowners are eligible for the Fuel Assistance Program.

For more information, contact the Community Action Agency in your area or visit www.tccap.org.

Tri-County Cap – Mt. Washington Valley Area (603) 323-7400
Tri-County Cap – Ashland Area (603) 968-3560
Tri-County Cap – Woodsville Area (603) 747-3013

We Recommend Establishing a Budget Plan

The White Mountain Oil & Propane Easy Payment Budget Plan provides customers with level monthly payments all year long. Your annual fuel consumption is estimated and the total cost is then spread evenly across 12 months to provide a convenient way to manage your energy costs. Our experience has shown that customers who budget their fuel expenses have an easier time keeping their accounts current.

Additional Assistance can be found through the NH Bureau of Elderly and Adult Services

The Bureau of Elderly and Adult Services provides a variety of social and long-term supports to adults age 60 and older, and to adults between the ages of 18 and 60 who have a chronic illness or disability. They have resources for heating assistance and more information can be obtained at the DHHS website.